For technical support or questions, please contact the Help Desk.

  • On Campus - x4357 (HELP)
  • Off Campus - 215.489.4357 (215.489.HELP)
  • Email –

Please note that, although Blackboard is available 24/7, live support is typically only available during regular college business hours, which are listed below:

  • August through May:  7:30 a.m - 4:30 p.m., Monday through Friday (except holidays)
  • Summer hours:  8:30 a.m. - 5:30 p.m., Monday through Thursday during the months of June and July

To best assist you, we need the following information when you contact us for technical assistance:

Personal Information

  • Your name
  • Your email address
  • Your Blackboard username

Problem Information:

  • Type of computer (PC or MAC)
  • Internet browser you are using
  • Description of the problem
  • The exact wording of any error message that you received (or a screen shot) 
  • Step-by-step directions of what you attempted to do when you experienced the problem