Blackboard Support

For technical support or questions, please contact the Help Desk.

On Campus - x4357 (HELP)
Off Campus - 215‐489‐4357 (215-489-HELP)
Email – support@delval.edu

Please note that, although Blackboard is available 24/7, live support is typically only available during regular college business hours, which are listed below:

August through May: 7:30 a.m - 4:30 p.m., Monday through Friday (except holidays)
Summer hours: 8:30 a.m. - 5:30 p.m., Monday through Thursday during the months of June and July

To best assist you, we need the following information when you contact us for technical assistance:

Personal Information
Your name
Your email address
Your Blackboard username

Problem Information:
Type of computer (PC or MAC)
Internet browser you are using
Description of the problem
The exact wording of any error message that you received (or a screen shot)
Step-by-step directions of what you attempted to do when you experienced the problem

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