Delaware Valley University participates in Federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965. Participating institutions must be legally authorized to operate with the state in which it is located. Title 34 CFR §600.9 requires states to have a "process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws." Title 34 CFR §668.43(b) requires that institutions: "make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint."

To comply with this regulation, Delaware Valley University provides the following information to our prospective and current students. Delaware Valley University makes every effort to resolve student complaints internally, using policies and procedures outlined in the current University catalog or student policy guide. It is expected that students will fully utilize any and all of such administrative procedures to address concerns and/or complaints in as timely a manner as possible. Find below procedures regarding:

In the unlikely event that an issue cannot be resolved by the University, students may file a complaint with their respective State Licensing Authority. For residential students taking courses on-campus, the Pennsylvania Department of Education - Postsecondary and Adult Education would be the applicable agency. For online students, the state agency would generally correspond with the student's state of residence. These agencies should be contacted only after the student has registered a complaint with the University and has not received a response to the request for resolution. Contact information for all fifty states, the District of Columbia, and U.S. Territories is set forth below.

Unresolved complaints may also be filed with the Middle States Commission on Higher Education, the University's regional accrediting agency, once all other avenues have been exhausted. The link below provides information on its complaint policies and procedures.

Middle States Commission on Higher Education
3624 Market Street, 2nd Floor West
Philadelphia, PA 19104
Telephone: 267.284.5000
E-mail: info@msche.org Spanish: españolinfo@msche.org
General Link: http://www.msche.org

Individual States

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana

Maine
Harry W. Osgood
Higher Education Specialist
Maine Department of Education
Augusta, Maine 04333
207-624-6846
harry.osgood@maine.gov

Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri - click on Complaint Resolution Policy
Montana
Nebraska
Nevada
New Hampshire

New Jersey
New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
nj_che@che.state.nj.us

New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee - click Request for Complaint Review
Texas
Utah
Vermont
Virginia
Washington
Washington, DC
West Virginia - click on Student Complaint Process
Wisconsin
Wyoming